Support and service

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Need support now?

Contact us online in the following ways:

Alternatively, please call your local contact.

Please have your instrument's serial number to hand; it will enable us to help you more rapidly. You can find instructions on how to locate it here.

Quality post-sale support

Our specialist teams work solely with Raman products, and are ready to help you get the best out of your Raman instrument.

Renishaw's applications specialists provide:

  • advice on the best instrument configuration for your specific needs
  • guidance on sample preparation
  • sample analysis and experiment method development
  • data processing and analysis advice
  • continued education and training with twice yearly Raman Revealed training workshops
  • updates on new capabilities and software at worldwide Inside Raman seminars

Renishaw's product support team provide:

  • instrument diagnostics, servicing and adjustment, remotely, or by a personal visit

Renishaw's service and installation team provide:

  • initial installation and testing of your instrument
  • two-day ‘start-up' training session to guide you through the preventive maintenance aspects and basic operation of your instrument

Reduced support for Renishaw's Ramascope and RM-Series Raman microscopes

The Ramascope and the RM-Series—introduced in 1992 and 1998, respectively—were superseded by the inVia in 2002.

If you have one of these instruments, we can still support you with repairs to replacement items such as lasers and filters. This will enable you to continue using your instrument.

Because of rapid advancements in technology, upgrading these instruments to add functionality is no longer a viable option. By taking this step, Renishaw is able to support the much greater, and increasing, number of inVia confocal Raman microscopes in use. Speak to one of our representatives about upgrading to the inVia to take your Raman spectroscopy to the next level.